Yes! If you are within our delivery radius, the price you see is the price you pay; there are no hidden costs.
Not typically but in certain cases, we do deliver to cities outside of our delivery radius. Give us a call to get more information.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 30 minutes - 1 hour before the rental time begins. If we have a lot of rentals that day, we may need to set up hours in advance. If this is the case, we will send you an estimated delivery text the day before your event at the latest to confirm that someone will be at the delivery location.
Yes. Our inflatables are routinely cleaned during downtime and All-Time Bounce cleans and disinfects on site between every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you may need a generator. We rent generators at a reasonable cost. Also, you should check with the park office to make sure they allow inflatables to be set up and to ask if they have any insurance requirements.
Cash is preferred but we do accept checks and all major credit cards as well. If paying by cash, please have exact change as our drivers do not always carry cash.
We understand that things happen! There is no penalty for cancelling your event.
Yes, we require a $50 deposit that is 100% refundable if you decide to cancel before we set up. You may pay the rest upon delivery.
You will find sizes of our inflatables listed on their specific product pages. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage them. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each inflatable. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on grass (our favorite and best for the kids), dirt, asphalt, concrete, and indoors. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.