Frequently Asked Questions
Q.Does the price include setup and delivery?
A.Yes, if you are within our delivery radius, the delivery, setup, take down and pickup is free!
Q.When do you set up?
A.That depends on our route, schedule and/or how many rentals we have that day. Generally we arrive 30 minutes - 1 hour before the rental time begins. If we have a lot of rentals that day, we may need to set up hours in advance. If this is the case, we will send you an estimated delivery & pick up text the day before your event. If you can not work with our route/schedule, i.e. if you can't accommodate potentially dropping off earlier and/or picking up later, your event is considered time sensitive. There is a time sensitive area when checking out, further details will be found there.
Q.Do you deliver to cities outside of your delivery radius?
A.Sometimes we will deliver to cities outside of our delivery radius for a delivery fee, it does depend on our schedule and mileage. Give us a text, call or email to get more information!
Q.Does the time I picked include your setup time?
A.No. We arrive before your scheduled start time to ensure everything is set up by your scheduled time and you get to enjoy the entirety of your rental period!
Q.What about parks? Do parks have electricity?
A.Most parks do NOT have electricity. If you want to set up at a park, you may need a generator. We rent generators at a reasonable cost. You will also need to check with the park office to make sure they allow inflatables to be set up and ask if they have any insurance requirements.
Q.We've rented some really dirty inflatables from other companies in the past. Are your inflatables clean?
A.Yes. Our inflatables are routinely cleaned during downtime and are also cleaned and disinfected on site between every rental.
Q.What if the weather is bad the day of my rental?
A.As long as the weather isn't so bad as to damage our equipment or we deem the rental unsafe, it is up to you if you would like to go ahead with the rental. If you decide to cancel your rental, you must do so the day before your event at the latest. We can put in a raincheck for you or refund you.
Q.Do we have to keep the inflatable plugged in the entire time?
A.Yes. A blower keeps air in the inflatable and once unplugged they deflate. We require an outlet on a designated circuit within 100 feet of the unit.
Q.What form of payments do you take?
A.We accept all major credit cards as well as cash. If paying by cash, please have exact change as our drivers do not carry cash. We do not accept personal checks.
Q.What if I need to cancel?
A.We understand that things happen! We will refund deposits when cancelling 24 hours prior to your event at the latest. Please text, call or email as soon as possible when cancelling.
Q.Do you require a deposit?
A.Yes, we require a refundable $50 deposit. You may pay the remaining balance through the link in your order email or upon delivery with cash or card, no personal checks are allowed.
Q.How big are the inflatables?
A.You will sizes requirements listed within each product listing. Please measure your space to ensure it will fit. Inflatables need additional room for stakes and the blower. They can not rub against walls or trees as this may damage them. If you have stairs, hills or a tiered backyard, please let us know prior to booking as we may not be able to accommodate your event. Our equipment can weigh up to 650lbs.
Q.What about the big inflatables? Any special requirements?
A.Check the requirements within each listing. Our equipment may weigh up to 650 pounds, we need a clear path with at least 4ft-5ft in clearance. If you have a large hill or slope to get to the area, please let us know prior to booking as we may not be able to accommodate your event.
Q.What surfaces do you set up on?
A.We can set up on grass (our favorite and best for the kids), dirt, asphalt, concrete, and indoors. Sorry, we can't set up on any type of rocks or gravel as the constant rubbing will wear through the vinyl. Sandbags are necessary for any surface aside from grass and we do not carry them unless necessary/noted prior to your event. Stakes for inflatables and tents go down 18"-48".
Q.Can we see a copy of your contract and safety rules?
A.You'll find highlighted rules, requirements and our rental agreement within the confirmation/receipt email after booking.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You're not responsible for normal wear and tear on our units. If however, damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages or replacement of the equipment if it is deemed unrepairable.