Yes, if you are within our delivery radius the delivery is free!
Sometimes we will deliver to cities outside of our delivery radius. Give us a call to get more information!
No. We arrive before your scheduled start time to ensure everything is set up by your scheduled time and you get to enjoy the entirety of your rental period.
That depends on how many rentals we have that day. Generally we arrive 30 minutes - 1 hour before the rental time begins. If we have a lot of rentals that day, we may need to set up hours in advance. If this is the case, we will send you an estimated delivery text the day before your event at the latest to confirm that someone will be at the delivery location.
Yes. Our inflatables are routinely cleaned during downtime and All-Time Bounce cleans and disinfects on site between every rental.
Yes. A blower keeps air in the inflatable, once unplugged they deflate. We require a designated outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Most parks do NOT have electricity. If you want to set up at a park, you may need a generator. We rent generators at a reasonable cost. Also, you should check with the park office to make sure they allow inflatables to be set up and to ask if they have any insurance requirements.
We accept all major credit cards as well as cash. If paying by cash, please have exact change as our drivers usually do not carry cash. We do not accept personal checks.
We understand that things happen! There is no penalty for cancelling your event prior to us arriving.
Yes, we require a $50 deposit that is 100% refundable if you decide to cancel before we set up. You may pay the rest upon delivery with cash or card, no personal checks are allowed.
You will find sizes of our inflatables listed on their specific product pages. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage them. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each inflatable. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on grass (our favorite and best for the kids), dirt, asphalt, concrete, and indoors. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. If however, damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages or replacement of the equipment if it is deemed unrepairable.